Overview

This Privacy Policy explains how ViceVora collects, uses, discloses and protects personal information when you visit our site, make a purchase, contact us, create an account, subscribe to communications or otherwise use our Services.

Our store is powered by Shopify. Shopify and other service providers process information on our behalf so that we can operate the store and provide the Services.

1. Information we collect

Depending on how you interact with us, we may collect contact details such as your name, email address, telephone number, billing and shipping address; order and transaction information; account information; customer-service messages; marketing preferences; reviews or content you submit; and device, browser, IP address, cookie and site-usage information.

Payment-card information is generally processed by our payment providers rather than stored directly by ViceVora. We may receive limited payment and transaction details needed to manage an order, refund, fraud check or support request.

2. How we use information

We use personal information to process and deliver orders; take payments and issue refunds; manage subscriptions; provide customer service; maintain accounts; prevent fraud and abuse; improve our products, website and customer experience; comply with legal obligations; protect our rights; and send marketing communications where permitted.

Where applicable law requires a legal basis, processing may be based on performance of a contract, compliance with legal obligations, our legitimate interests, consent, or another basis permitted by law.

3. Cookies, analytics and advertising

We and our service providers may use cookies and similar technologies to keep the store functioning, remember preferences, understand site performance, measure campaigns, prevent fraud and, where permitted, personalize advertising. You can use available cookie controls or your browser settings to manage non-essential technologies, although disabling some cookies may affect site functionality.

4. When we disclose information

We may disclose personal information to service providers that help us run the business, including Shopify, payment processors, subscription providers, fulfilment partners, shipping carriers, customer-support tools, email and marketing providers, analytics providers, fraud-prevention services, professional advisers and technology vendors.

We may also disclose information when required by law, to respond to valid legal process, to protect our rights or users, or in connection with a merger, financing, acquisition, reorganisation or sale of all or part of the business.

5. Sale or sharing of personal information

We do not sell personal information for money. Depending on where you live, certain disclosures involving advertising or analytics technologies may legally be treated as "sharing" or a "sale" even when no money changes hands. Where required, we provide mechanisms to exercise applicable opt-out rights.

6. International transfers

Our service providers may process information in countries other than the country where you live. Where required, we and our providers use recognised safeguards for international transfers, such as adequacy decisions, contractual protections or other lawful transfer mechanisms.

7. Data retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including to fulfil orders, maintain business and tax records, resolve disputes, enforce agreements, prevent fraud and comply with legal obligations. Retention periods vary depending on the type of information and the applicable requirements.

8. Your privacy rights

Depending on your location, you may have rights to request access to personal information, correction, deletion, portability, restriction or objection to certain processing, withdrawal of consent, and an appeal or complaint to a data-protection authority. You may also have rights concerning targeted advertising, sale or sharing of personal information.

We may need to verify your identity before completing a request. You may use an authorised agent where local law allows it. Exercising a privacy right will not result in unlawful discrimination.

9. Marketing choices

You can unsubscribe from marketing emails by using the unsubscribe link in a message. Service communications about orders, accounts, safety, policy updates or transactions may still be sent when necessary.

10. Children

Our Services are not directed to children who are below the age at which they may lawfully provide their own consent to online data processing. We do not knowingly seek to collect personal information from children in violation of applicable law.

11. Security

We use reasonable administrative, technical and organisational measures designed to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

12. Changes to this Policy

We may update this Privacy Policy to reflect changes in our practices, technology, legal requirements or Services. The latest version will be posted on this page with an updated date.

13. Contact and complaints

To ask a privacy question or exercise a privacy right, use our Contact page or email info@vicevora.com. If you are not satisfied with our response, you may have the right to complain to your local data-protection authority.