Our 90-Day Money-Back Guarantee

We want you to feel confident trying ViceVora. Unless a product page or promotion states different terms, eligible purchases are covered by our 90-Day Money-Back Guarantee. If you are not satisfied, contact us within 90 days of delivery and we will review your request.

This guarantee is in addition to any mandatory rights you have for faulty, damaged, misdescribed or otherwise non-conforming goods.

1. How to request a return or refund

Contact us through our Contact page with your order number, the email used for the order and a short explanation of the issue. Please do not send a return to an address unless our support team has provided return instructions.

We may ask for photographs or other reasonable information where an item arrived damaged, incorrect or defective.

2. Eligibility

For the 90-Day Money-Back Guarantee, the request must normally be made within 90 days of confirmed delivery. The order must have been purchased directly from ViceVora. We may decline claims that are fraudulent, abusive, duplicated, unrelated to a genuine purchase, or made after a previous full refund for the same order.

If a return is required, we will tell you what must be returned and provide the correct instructions. Do not dispose of products or packaging after starting a claim until we confirm whether they are needed.

3. Damaged, defective or incorrect items

If your order arrives damaged, defective, incomplete or incorrect, contact us as soon as reasonably possible after delivery. We may offer a replacement, refund or other remedy depending on the circumstances and your legal rights. Keep the item and packaging until we provide instructions.

4. Refund amount and processing

Approved refunds are issued to the original payment method unless another method is required by law or agreed with you. Once we issue the refund, your bank or payment provider may need additional time to post it to your account.

Original shipping charges and return-shipping costs are not normally refundable under the satisfaction guarantee unless we state otherwise or the refund is required because the goods were faulty, incorrect, damaged, not as described, or local law requires reimbursement.

5. Bundles, discounts and free gifts

Refunds for discounted products and bundles are based on the amount actually paid for the returned or refunded items. Free promotional gifts have no cash refund value. If a promotion required a minimum purchase or specific combination of products, a partial return may affect the promotional value applied to the order where permitted by law.

6. Subscriptions

Cancelling a subscription stops eligible future renewals but does not automatically cancel an order that has already been processed or dispatched. A delivered subscription order can still be considered under this Refund / Returns Policy if it otherwise qualifies.

7. Statutory cancellation rights

If the law where you live provides a cooling-off or cancellation right for online purchases, that right applies subject to its legal conditions and exceptions. For health, hygiene or sealed goods, the law may limit cancellation rights after certain seals are broken. Nothing in this Policy removes rights that cannot legally be waived.

8. Contact

Start a claim through our Contact page or email info@vicevora.com. Include your order number so we can help quickly.