Delivery at a glance

We aim to get ViceVora orders moving quickly. Most standard orders are expected to arrive in approximately 2-5 business days after dispatch where that service level is available. Delivery estimates shown on the site or at checkout are estimates, not guaranteed delivery dates, unless expressly stated otherwise.

1. Order processing

Orders are prepared on business days. Processing times may be longer during launches, major promotions, holidays, stock events or other unusually busy periods. Orders placed after the daily processing cutoff, on weekends or on public holidays may begin processing on the next business day.

2. Shipping rates and free shipping

Available shipping methods, rates and any free-shipping threshold are shown at checkout and may vary by destination, currency, promotion and order value. The cart may show progress toward a free-shipping threshold when one is active.

If a promotion changes the order value after checkout adjustments or a partial refund, shipping eligibility may be recalculated where permitted.

3. Tracking

When tracking is available, we will send tracking information to the email or contact details supplied with the order. Tracking events are provided by the carrier and may take time to update after dispatch.

4. Address accuracy and changes

Please check your delivery address before placing an order. If you notice an error, contact us immediately. We will try to help, but we cannot guarantee an address can be changed after fulfilment has started or the parcel has been handed to the carrier.

Additional costs caused by an incorrect or incomplete address may be the customer's responsibility where permitted by law.

5. International orders, customs and duties

International availability depends on the destination and the products in your order. Customs processing can cause delays outside our control. Where import duties, taxes or brokerage charges are not collected at checkout, the recipient may be responsible for them. Local rules may restrict certain supplements or ingredients, and an order may be cancelled if we cannot legally or reliably ship it to the destination.

6. Delayed, lost or damaged parcels

If tracking shows an unusual delay, delivery to the wrong location, or damage in transit, contact us through our Contact page. We may ask you to confirm the address, check with household members or neighbours, or provide photographs of damage so we can work with the carrier and determine the appropriate remedy.

7. Split shipments

Where operationally necessary, an order may arrive in more than one parcel. If we split an order, you will not be charged additional shipping solely because of the split unless you requested a different service.

8. Contact

For delivery questions, use our Contact page or email info@vicevora.com and include your order number.